“Multinacionales y Shared Service Center” Incidencia del liderazgo en la rotación de talento humano : Análisis mediante el estudio de caso

Abril Garzón, Iván Andrés

“Multinationals and Shared Service Center” Incidence of leadership because of human talent turnover :Analysis trough a case study /

dc.contributor.advisor	Betancourt Chaparro, Juan Sebastián
dc.contributor.author	Abril Garzón, Iván Andrés
dc.date.accessioned	2023-03-09T20:41:59Z
dc.date.available	2023-03-09T20:41:59Z
dc.date.issued	2023-02-10
dc.identifier.uri	http://hdl.handle.net/10818/54310
dc.description	59 páginas	es_CO
dc.description.abstract	Los centros de servicios compartidos o Shared Service Center por sus siglas en inglés (SSC), están jugando un papel fundamental en el nuevo modelo operativo de las compañías multinacionales, muchas de estas compañías, han decidido centralizar parte de sus operaciones en países en vía de desarrollo que les ofrezcan una oferta de profesionales de alta calidad la mayoría de ellos bilingües. Sin embargo, uno de los problemas que más experimentan estas compañías al utilizar este modelo, es “la alta rotación de personal”. Esta investigación busca identificar cuáles son las causas que están generando este problema, enfocándose desde la perspectiva del líder y su incidencia en el problema, a través de estudio de caso de una compañía multinacional fabricante de dispositivos médicos que opera bajo la modalidad de (SSC) en la ciudad de Bogotá - Colombia. Dentro del estudio de caso se realizará el análisis a una base de retiros de 235 empleados para los años 2019-2020 y 2021.	es_CO
dc.description.abstract	The Shared Service Center has been paying a crucial factor in the Multinational Industry. Although not all the companies are operating under this type of model, most of them have decided to move in the “Shared Service Concept” in countries which development economies, who offers high quality of professionals most of them bilinguals. Yet, some of the companies have been facing some problems in terms of the “Turn-over stuff”. This research has appointed to identify some of the critical factors which are generating this problem and is also focusing on the incidence of the leadership´s perspective. The research is conduct by the analysis of a case-study of 235 layoffs employees, from a Multinational Company (Medical Device), who operate under the model of Shared Service Center in Bogotá – Colombia, during the years 2019-2020 and 2021.	en
dc.format	application/pdf	es_CO
dc.language.iso	spa	es_CO
dc.publisher	Universidad de La Sabana	es_CO
dc.rights	Attribution-NonCommercial-NoDerivatives 4.0 Internacional	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/4.0/	*
dc.title	“Multinacionales y Shared Service Center” Incidencia del liderazgo en la rotación de talento humano : Análisis mediante el estudio de caso	es_CO
dc.title	“Multinationals and Shared Service Center” Incidence of leadership because of human talent turnover :Analysis trough a case study /	en
dc.type	master thesis	es_CO
dc.identifier.local	291515
dc.identifier.local	TE12190
dc.type.hasVersion	publishedVersion	es_CO
dc.rights.accessRights	openAccess	es_CO
dc.subject.armarc	Liderazgo
dc.subject.armarc	Empresas internacionales
dc.subject.armarc	Profesionales
dc.subject.armarc	Administración de personal
dc.subject.armarc	Equipos y suministros
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thesis.degree.discipline	Escuela Internacional de Ciencias Económicas y Administrativas	es_CO
thesis.degree.level	Maestría en Gerencia Internacional	es_CO
thesis.degree.name	Magíster en Gerencia Internacional	es_CO