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Propuesta de una metodología de Lean Service a través de las herramientas de Lean Manufacturing para mejorar el proceso de servicio al cliente en una empresa de servicios de traslado de dinero

dc.contributor.advisorBermeo Muñoz, Elver Alfonso
dc.contributor.authorCifuentes Sarmiento, Luz Marina
dc.date.accessioned2016-08-04T19:27:48Z
dc.date.available2016-08-04T19:27:48Z
dc.date.created2015
dc.date.issued2015
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dc.identifier.urihttp://hdl.handle.net/10818/25948
dc.description1 documento en PDF de 83 Páginas.es_CO
dc.description.abstractEste trabajo de grado tiene una revisión del arte de 85 documentos relacionados con lean manufacturing y su aplicación en diferentes industrias de servicios y manufactura en el mundo, esta revisión se hizo para a traves del método científico determinar un problema, una hipótesis de porque puede suceder, establecer una metodología, análisis de los resultados y finalmente mis conclusiones sobre la aplicación de herramientas lean manufacturing adaptadas a una empresa de servicios. De acuerdo con lo anterior esta investigación tiene como fin establecer una metodología de lean service que se pueda implementar en empresas de servicios, también en este documento se encuentra la implementación de algunas de las herramientas lean y los resultados de su implementación, y a su vez como beneficia positivamente el desempeño del proceso de servicio al cliente en una empresa de traslado de dinero en Colombia​.es_CO
dc.formatapplication/pdfes_CO
dc.language.isospaes_CO
dc.publisherUniversidad de La Sabanaes_CO
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.sourceUniversidad de la Sabana
dc.sourceIntellectum Repositorio Universidad de la Sabana
dc.titlePropuesta de una metodología de Lean Service a través de las herramientas de Lean Manufacturing para mejorar el proceso de servicio al cliente en una empresa de servicios de traslado de dineroes_CO
dc.typemasterThesises_CO
dc.publisher.programMaestría en Diseño y Gestión de Procesoses_CO
dc.publisher.departmentFacultad de Ingenieríaes_CO
dc.identifier.local262456
dc.identifier.localTE08415
dc.type.localTesis de maestría
dc.type.hasVersionpublishedVersiones_CO
dc.rights.accessRightsopenAccesses_CO
dc.creator.degreeMagíster en Diseño y Gestión de Procesoses_CO
dc.subject.armarcValores bancarios
dc.subject.armarcEmpresas de transporte
dc.subject.armarcPlanificación empresarial
dc.identifier.repourlhttp://intellectum.unisabana.edu.co/


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