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Propuesta de rediseño del servicio de entrega de ayudas humanitarias en Bogotá mediante la implementación del enfoque Human Centered Design-Hcd

dc.contributor.advisorPaipa Galeano, Luis Alfredo
dc.contributor.authorJiménez Escobar, Juan Camilo
dc.date.accessioned2019-11-29T16:48:55Z
dc.date.available2019-11-29T16:48:55Z
dc.date.issued2019-10-24
dc.identifier.urihttp://hdl.handle.net/10818/38519
dc.description112 páginases_CO
dc.description.abstractHuman Centered Design - HCD es un enfoque creativo para la resolución de problemas el cual tiene como propósito determinar las necesidades de las personas y brindar soluciones mediante el uso de técnicas que empatizan y estimulan a los involucrados, obteniendo una comprensión de sus deseos y experiencias. Este enfoque es utilizado en el sector privado, pero con los años ha ganado espacio en el sector público debido a que promueve una mejor comprensión de los ciudadanos hacia los servicios ofrecidos por el Estado. Dentro de los servicios que presta el gobierno de la ciudad de Bogotá, se encuentra la entrega de ayudas humanitarias en caso de desastre. La entrega de ayudas humanitarias es un servicio de respuesta con el fin proveer ayuda alimentaria, no alimentaria o de carácter monetario a la población afectada a consecuencia de un evento de emergencias. Debido a la coyuntura sociocultural que acarrea un evento de emergencia, las entidades distritales que prestan los servicios de respuesta esta expuestos a problemas en la distribución de las ayudas humanitarias, en particular en el seguimiento y control en la entrega de las mismas, por consiguiente, estas entidades se encuentran en constantes procesos de auditoria por los organismos de control los cuales levantan hallazgos administrativos, fiscales y en algunos casos penales a los funcionarios que ejercen dichas actividades. Este trabajo está desarrollado en tres etapas: inicia con la identificación de las entidades participantes en el servicio de entrega de ayudas humanitarias a población afectada en Bogotá de acuerdo con la Estrategia Distrital de Respuesta-EIR.es_CO
dc.formatapplication/pdfes_CO
dc.language.isospaes_CO
dc.publisherUniversidad de La Sabanaes_CO
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.sourceUniversidad de La Sabana
dc.sourceIntellectum Repositorio Universidad de La Sabana
dc.subjectAyuda humanitariaes_CO
dc.subjectDesastreses_CO
dc.subjectAsistencia económicaes_CO
dc.subjectAsistencia en emergenciases_CO
dc.subjectPlanificación estratégicaes_CO
dc.titlePropuesta de rediseño del servicio de entrega de ayudas humanitarias en Bogotá mediante la implementación del enfoque Human Centered Design-Hcdes_CO
dc.typemasterThesises_CO
dc.publisher.programMaestría en Gerencia de Ingenieríaes_CO
dc.publisher.departmentFacultad de Ingenieríaes_CO
dc.identifier.local275268
dc.identifier.localTE10463
dc.type.hasVersionpublishedVersiones_CO
dc.rights.accessRightsrestrictedAccesses_CO
dc.creator.degreeMagister en Gerencia de Ingenieríaes_CO
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