TY - GEN 
AU - Reyes Rubiano L.
AU - Amaya I.Y.
AU - Mayorga D.M.
AU - Muñoz Villamizar A.
AU - Solano Charris E.
PY - 2024
UR - http://hdl.handle.net/10818/59777
AB - Due to safety perceptions, Colombian banking clients prefer to visit bank branch offices instead of other channels. Thus, there are long waiting for lines at branch offices. Considering the need for more tools for strengthening and streamlining client...
LA - eng
PB - Operations Management Research
KW - Agent-based simulation
KW - Banking clients
KW - Bass diffusion model
KW - Mobile App
KW - Service level
TI - How does technological innovation impact the service time and the attraction of new customers in the financial sector? Evidence from an emerging economy
DO - 10.1007/s12063-023-00437-1
ER -