TY - GEN 
AU - Hyejo Hailey, Shin
AU - Jeong, Miyoung
PY - 7
SN - 0959-6119
UR - http://hdl.handle.net/10818/52146
AB - Purpose
The hotel industry has witnessed an increasing number of service automation through service robots such as robot concierges. However, few studies have documented how to identify how hotel guests perceive a robot concierge for their service...
AB - Objetivo
La industria hotelera ha sido testigo de un numero cada vez mayor de automatizacion de servicios a traves de robots de servicio, como los conserjes de robots. Sin embargo, pocos estudios han documentado como identificar como los huespedes...
LA - eng
PB - International Journal of Contemporary Hospitality Management.
KW - Service robot
KW - Robot concierge
KW - Experimental design
KW - Uncanny valley theory
KW - Adoption intention
TI - Guests’ perceptions of robot concierge and their adoption intentions
DO - 10.1108/IJCHM-09-2019-0798
ER -