TY - GEN AU - Charris, Elyn AU - Solano, Lizeth AU - Montoya Torres, Jairo Rafael AU - Guerrero Rueda , William PY - 24 SN - 1012-8255 UR - http://hdl.handle.net/10818/51081 AB - Purpose – The purpose of this paper is to present a decision support system (DSS) for a Colombian public utility company in order to aid decision-making at the operational level regarding route planning and travel time. The aim is to provide a tool to... AB - Proposito – presentar un sistema de soporte a las decisiones (Decision Support System, DSS) para una empresa colombiana de servicios publicos con el fin de apoyar el proceso de toma de decisiones a nivel operativo en lo relacionado con la planeacion... LA - eng PB - Emerald Insight KW - Decision support system KW - Transportation KW - Vehicle routing KW - Time windows KW - Public sector utility company KW - Sistema de apoyo a las decisiones KW - Transporte KW - Enrutamiento de vehiculos KW - Ventanas de tiempo KW - Empresa del sector publico TI - A decision support system for technician routing with time windows A case study of a Colombian public utility company DO - 10.1108/ARLA-04-2017-0101 ER -